REFUND POLICY

Evanair LLC is committed to providing customers with high-quality home organization products and reliable after-sales service. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below. Please read this policy carefully before making a purchase to understand the applicable conditions and the request process.

1. Return Period

Customers may submit a return request within 30 days of the date the product is delivered. To be eligible for a return, the item must be unused and undamaged; please retain the original packaging, accessories, and proof of purchase whenever possible.

Certain items may be subject to additional return restrictions due to hygiene, safety, or other valid reasons. Any such restrictions will be applied in compliance with applicable laws and will not affect the consumer rights to which you are legally entitled.

2. Return Conditions

Items submitted for return should, as much as possible, meet the following criteria:

The item is unused, unwashed, and free from damage caused by the user.

The item and its associated accessories are complete.

The original packaging and proof of purchase (order documentation) are retained.

The return request is submitted within 30 days of the product’s delivery.

If you receive an item that is defective, damaged during transit, does not match your order, or is an incorrect item, please contact us promptly and provide your order number along with relevant photographs. We will provide an appropriate solution—such as a return, exchange, or refund—based on the specific circumstances and applicable laws.

3. How to Request a Return

Please follow the steps below to initiate a return:

Send an email including your order number, the email address used for the purchase, and the reason for the return.

If the item is damaged, defective, or incorrect, please attach relevant photographs or other necessary documentation.

Wait for our customer service team to confirm your return request and provide specific return instructions.

Return the item to the designated address following the guidance provided by our customer service team, and—where applicable—retain your shipment tracking information.

Please note: Before submitting a return request, please contact our customer service team to confirm your eligibility and obtain the correct return address. Do not return any items without prior confirmation. 4. Return Address

Return Address: Please contact our customer service team to obtain return authorization; the official return address provided by our customer service representatives should be used for your return.

8169 W Forest Preserve Ave, Chicago, IL 60634

As return processing may vary based on the order source, product type, and warehouse logistics, we will provide the appropriate return address and shipping instructions once your return request has been confirmed.

5. Refund Processing

Upon receipt and inspection of the returned item(s), we will process your refund in accordance with our applicable policies. For eligible orders, refunds are typically initiated within 5–10 business days following the approval of the return.

Refunds will generally be issued to the original payment method used for the purchase. The actual time it takes for funds to appear in your account may vary depending on the processing procedures of your bank, credit card issuer, or payment service provider.

If a refund has been approved but does not appear in your account within a reasonable timeframe, please first contact your bank or payment service provider. If you still have questions, please reach out to us via our customer service email.

6. Return Shipping Costs

If a return is requested for personal reasons—such as a change of mind, an incorrect purchase, or because the item is no longer needed—the customer may be responsible for the associated return shipping costs.

In cases involving verified quality issues, damage during transit, the shipment of an incorrect item, or other circumstances for which we are responsible, we will cover the costs of the return or provide an appropriate remedy, in accordance with the specific situation and applicable law.

Any applicable fees or deductions from a refund will be disclosed in advance, to the extent required by law.

7. Order Cancellation

If you wish to cancel an order, please contact us via our customer service email as soon as possible. For orders that have not yet entered the processing or shipping stage, we will make every reasonable effort to assist with the cancellation.

If an order has already been shipped, it may not be possible to cancel it directly; in such cases, you may follow the procedures outlined in this policy to return the item(s) after receipt. For cancelled orders that are eligible for a refund, the refund will be processed in accordance with our applicable policies. 8. Non-Receipt of Orders or Delivery Issues

If the tracking information indicates that your package has been delivered, but you have not received it, please verify the shipping address, check your email for delivery notifications, look for the package in potential drop-off locations, and contact our customer service team.

In the event that a package is lost in transit, items are damaged during shipping, or other delivery issues arise, please provide your order number along with the relevant details. We will make reasonable efforts to contact the carrier to verify the situation and will assist in reaching a resolution based on our findings and applicable laws.

9. Exchange Policy

If the items you receive are defective, damaged, or do not match your order, please contact us to request an exchange or another appropriate solution. The availability of an exchange depends on product stock, the specific circumstances, and applicable laws.

If a suitable replacement is unavailable, we will provide a refund or other appropriate remedy in accordance with our policies and legal requirements.

Thank you for choosing Evanair LLC. We value every customer’s shopping experience and remain committed to providing clear, fair, and reliable after-sales service.